Contact Us/Frequently Asked Questions
Q: What is the e-mail address for WGN America?
A: If the answer to your question does not appear on this page, e-mail us at
Please include your city, state and zip code.
Q: In addition to email, how can I contact WGN America?
2501 West Bradley Place
Chicago, Illinois 60618-4718
Q: How can I find out if my service provider offers WGN America?
A: Please visit the WGN America Channel Finder at WGNAmerica.com.
Q: My cable provider doesn't offer WGN America. What should I do?
A: Please contact your cable provider and ask them to add WGN America to their channel lineup. WGN America is also available on...
1) DIRECTV Channel 307 (Phone 800-DIRECTV)
2) DISH Network Channel 239 (Phone 888-825-2557)
3) Verizon FiOS (Phone 888-591-6075)
Q: My cable provider doesn't offer WGN America in HD. What should I do?
A: Please contact your cable provider and ask them to add WGN America in HD. WGN America is also available in HD on...
1) DIRECTV HD Channel 307 (Phone 800-DIRECTV)
2) DISH Network HD Channel 239 (Phone 888-825-2557)
3) Verizon FiOS Channel 568 (Phone 888-591-6075)
Q: Why is WGN America changing from a superstation to a cable network?
A: On December 15, 2014, WGN America will begin the process of converting from a superstation to a cable network as it transitions to become a destination for high-quality programming to better serve the interests of our national audience.
Q: Where are “WGN Midday News” and “WGN News at Nine” on WGN America?
A: As a result of the programming changes we have made to serve the interests of our national audience, “WGN Midday News” and “WGN News at Nine” are no longer seen on WGN America. However, all WGN-TV newscasts continue to be seen locally in Chicago, as well as worldwide through WGN Chicago’s website WGNTV.com and the WGN News apps on mobile devices, computers and Internet-compatible televisions. Unfortunately, league rules prohibit video streaming of the sports segments but you may consider ChicagoTribune.com/Sports or the official team websites for Chicago sports news. During the transition period, the WGN Morning News may be available to some viewers from 5:00 a.m. -7:00 a.m. ET.
Q: Will I still see Chicago sports on WGN America when it converts to a cable network?
A: As a national cable network, WGN America no longer has the rights to carry local Chicago sports games nationally but WGN Sports telecasts remain on WGN in Chicago as well as stations in parts of Illinois, Iowa and Indiana. The same games also may be available outside the Chicago area on the “NBA League Pass” package at NBA.com/LeaguePass and the "MLB Extra Innings" package at MLB.tv.
Q: Where can I find information about the Illinois Lottery, Mega Millions and Powerball?
A: Information can be obtained by visiting:
Q: What do the TV Parental Guideline ratings mean?
A: Click on http://www.TheTVBoss.org
Q: How can I inquire about employment opportunities at WGN America?
A: For WGN America job opportunities please click here.